Methods & Tools


"Evaluation methods" are the various tools that can be used to collect information for evaluation purposes. The first "featured resource" provides a quick-reference guide for commonly used tools, including their advantages and disadvantages. Next, more detailed information is provided for each evaluation method.

 Featured resource

Watanabe, Y., & Sinicrope, C. (2008). Overview of common evaluation methods.

A brief list and description of common evaluation tools used in language program evaluation. Listed is each tool's purpose, advantages, and challenges. Provided by the National Foreign Language Resource Center and the Foreign Language Program Evaluation Project.

 Questionnaires

Featured 

Davis, J. McE. (2011). Using surveys for understanding and improving foreign language programs.

A practical PDF guide to help language educators develop and use surveys specifically for evaluation and assessment in language programs.


Online Resources

Selected Books & Articles
  • Brown, J. D. (2001). Using surveys in language programs. Cambridge: Cambridge University Press.
  • Dillman, D. A., Smyth, J. D., & Christian, L. M. (2014). Internet, phone, mail, and mixed-mode surveys: The tailored design method. Hoboken, NJ: John Wiley & Sons.
  • Patten, L. M. (2001). Questionnaire research: A practical guide. Los Angeles: Pyrczak.

Examples in Language Program Evaluation
  • Norris, J. M., Davis, J. McE., Sinicrope, C., & Watanabe, Y. (Eds.). (2009). Toward useful program evaluation in college foreign language education. Honolulu, HI: University of Hawai‘i, National Foreign Language Resource Center. [Case studies of language program evaluation projects many of which used questionnaires.]
  • Graduating Student Exit-Questionnaire Project at the College of Languages, Literatures, and Linguistics (CLLL), Univ. of Hawaii at Manoa. [Presentation on the project given at Georgetown University, 2013.]

 Interviews

Featured 

Rubin, H. J., & Rubin, I. (2012). Qualitative interviewing: The art of hearing data (3rd ed.). Thousand Oaks, CA: Sage.

A comprehensive guide on the nuts and bolts of qualitiative interviewing.


Online Resources

Selected Books & Articles
  • Bourque, L. B., & Fielder, E. P. (2002). The Survey Kit (2nd ed.): Vol. 4. How to Conduct Telephone Surveys. Thousand Oaks, CA: Sage.
  • Gubrium, J. F., & Holstein, J. A. (Eds.). (2002). Handbook of interview research: Context & method. Thousand Oaks, CA: Sage.
  • Seidman, I. E. (2006). Interviewing as qualitative research: A guide for researchers in education and the social sciences (3rd ed.). New York: Teachers College Press.

Examples in Language Program Evaluation
  • Li, B., & Tin, T. B. (2013). Exploring the expectations and perceptions of non-native English speaking students in masters level TESOL programs. New Zealand Studies in Applied Linguistics, 19(2), 21-35.
  • Martinez, A., & Sanz, C. (2008). Instructors’ and administrators’ beliefs within a Spanish LSP program. In H. J. Siskin (Ed.), From thought to action: Exploring beliefs and outcomes in the foreign language program (pp. 67-91). Boston: Heinle Cengage. 
  • Pawan, F., & Thomalla, T. G. (2006). Making the invisible visible: A responsive evaluation study of ESL and Spanish language services for immigrants in a small rural county in Indiana. TESOL Quarterly, 39(4), 683-705. 

 Focus Groups

Featured 

Krueger, R. A., & Casey, M. A. (2000). Focus groups: A practical guide for applied research (3rd ed.). Thousand Oaks, CA: Sage.

A non-technical step-by-step guide on how to design focus group studies, select participants, moderate focus group discussion, analyze focus group data, and report results.


Online Resources
  • Focus Group FundamentalsA quick PDF guide to focus groups by Iowa State University, including purposes, procedures, and reporting how-to's.  Provides a one-page table on the elements of focus groups.
  • Focus Groups for EvaluationA short online reference by the University of Arizona on focus groups that touches on the pros and cons of focus groups as well as procedures and reporting.
  • Framework for Focus Group Use. A four-page PDF by Iowa State University that provides a framework for considering the appropriate (and inappropriate) uses of focus groups.

Selected Books & Articles
  • Fern, E. F. (2001). Advanced focus group research. Thousand Oaks, CA: Sage.
  • Morgan, D. L. (1997). Focus groups as qualitative research (2nd ed.). Newbury Park, CA: Sage.
  • Vaughn, S., Schumm, J. S. & Sinagub, J. M. (1996). Focus group interviews in education and psychology. Thousand Oaks, CA: Sage.

Examples in Language Program Evaluation
  • Chanda, C. (2008). Teaching and learning of English in secondary schools: A Zambian case study in improving quality. London: Commonwealth Secretariat. 
  • Li, L., & Walsh, S. (2011). Technology uptake in Chinese EFL classes. Language Teaching Research, 15, 99-125. 
  • Milleret, M. (2008). The trials and tribulations of comprehensive program evaluation. ADFL Bulletin, 39(2&3), 44-48. 

 Document Analysis

Featured 

Centers for Disease Control and Prevention (CDC), (2009). Data collection methods for evaluation: Document review (No. 18).

A two-page, CDC evaluation brief for conducting and planning document review for evaluation purposes. Provides a brief introduction to document review and an overview of its advantages and disadvantages.


Online Resources
  • Evaluate Programs: Document Analysis.  UT-Austin's Instructional Assessment Resource's short yet comprehensive overview of the the uses and limitations of document analysis.  Also includes a step-by-step guide to planning document analysis to ensure use.
  • Document Analysis. A short overview of document analysis, its distinctive features, and key document-analysis questions by SAGE.

Selected Books & Articles
  • Caulley, D. N. (1983). Document analysis in program evaluation. Evaluation and Program Planning, 6(1), 19-29.
  • Patton, M. Q. (2002). Qualitative research & evaluation methods. Thousand Oaks, CA: Sage. (see chapter 6 on field work strategies and observation methods).
  • Prior, L. (2003) Using Documents in Social Research. London: Sage.

Examples in Language Program Evaluation
  • Peacock, M. (2009). The evaluation of foreign-language-teacher education programmes. Language Teaching Research, 13(3), 259-278. 
  • Watanabe, Y. (2006). A Needs analysis for a Japanese high school EFL general education curriculum. Second Language Studies, 25(1). Retrieved from http://www.hawaii.edu/sls/wp-content/uploads/2014/09/Watanabe.pdf

 Observation

Featured 

Wajnryb, R. (1992). Classroom observation tasks: A resource book for language teachers and trainers. New York, NY: Cambridge University Press.

A how-to guide to observations in language classrooms.  It provides a range of practical, hands-on tasks that guide the user through the processes of observing, analysing, and reflecting. 


Online Resources
  • Collecting Evaluation Data: Direct Observation. A PDF guide from the University of Wisconsin Extension on the values, types (structured and unstructured), instrumentation, and data analysis of observation. Example observation guides and recording sheets are useful.
  • Classroom Observation Instruments. A set of worksheets, forms, reports, and checklists for various types of observation, including peer, faculty, and classroom observations from the University of Minnesota.
  • Practitioner's Guide to Conducting Classroom Observations. A series of PDF guides by the University of Virginia that provides snapshots of why to use classroom observations, how to go about selecting and using classroom observation tools, and how they can be used to support the systematic improvement of teacher effectiveness. 

Selected Books & Articles
  • Anderson, J. (1998). Managing and evaluating change: The case of teacher appraisal. In P. Rea-Dickens & K. P. Germaine (Eds.), Managing evaluation and innovation in language teaching: Building bridges (pp. 159-186). London: Longman. 
  • Coombe, C., Al-Hamly, M., Davidson, P., & Troudi, S. (Eds.). (2007). Evaluating teacher effectiveness in ESL/EFL contexts. Ann Arbor, MI: The University of Michigan Press. 
  • Lofland, J., Snow, D. A., Anderson, L., & Lofland, L. H. (2005). Analyzing social settings: a guide to qualitative observation and analysis (4th ed.). Belmont, CA: Wadsworth.

Examples in Language Program Evaluation
  • Griva, E., & Sivropoulou, R. (2009). Implementation and evaluation of an early foreign language learning project in kindergarten. Early Childhood Education Journal, 37 (1), 79-87. 
  • Koyalan, A. (2009). The evaluation of a self-access centre: A useful addition to class-based teaching? System, 37, 731-740.
  • Rea-Dickins, P. (2001). Mirror, mirror on the wall: Identifying processes of classroom assessment. Language Testing, 18(4), 429-462.

 Needs Analysis

Featured 

Huhta, M., Vogt, K., & Tulkki, H. (2013). Needs analysis for language course design: a holistic approach to ESP. Cambridge University Press.

A toolkit for teaching professionals who are looking to design language courses for learners with professional or vocational goals or interests.


Online Resources
  • One Stop English: Needs AnalysisAlex Case compliments a six-part guide to assessing needs for specific purposes (business English in this case) with worksheets and lesson plans.
  • Needs Analysis: How to determine training needsThis website by HR-Guide.com targets training needs for employment. Various types of analysis are briefly explained (e.g., context analysis, user analysis, cost-benefit analysis).
  • Needs Assessment Strategies for Community Groups and OrganizationsThe website lists guiding questions for needs analysis planning as well as five data collection techniques. Advantages and disadvantages of the following techniques are introduced: existing data, attitude survey, key informant questionnaire or interview, community forum, and focus group.

Selected Books & Articles
  • Altschuld, J. W., & Watkins, R. (2014). A primer on needs assessment: More than 40 years of research and practice. New Directions for Evaluation, 144, 5-18.
  • Brown, J. D. (2009). Foreign and second language needs analysis. In M. H. Long & C. J. Doughty (Eds.), The handbook of language teaching (pp. 269-293). Oxford: Blackwell.
  • Long, M. H. (Ed.) (2005b). Second language needs analysis. Cambridge: Cambridge University Press. 

Examples in Language Program Evaluation
  • Iwai, T., Kondo, K., Lim, D. S. J., Ray, G., Shimizu, H., & Brown, J. D. (1999). Japanese language needs analysis 1998-1999 (NFLRC NetWork #13) [PDF document]. Honolulu: University of Hawai‘i, Second Language Teaching & Curriculum Center. 
  • Lett, J. A. (2005). Foreign language needs assessment in the US military. In M. H. Long (Ed.), Second language needs analysis (pp. 105-124). Cambridge: Cambridge University Press.
  • Van Avermaet, P., & Gysen, S. (2006). From needs to tasks: Language learning needs in a task-based approach. In K. Van den Branden (Ed.), Task-based language teaching in practice (pp. 17-46). Cambridge: Cambridge University Press.